Any kind of disruption or outage is inherently stressful for your team. Revenue, trust, customer experience - they all take a hit with every minute that passes. In this talk, Colm will speak about how to approach managing incidents that affect everything from small parts of the product to system wide outages, letting teams focus on resolving the problem and not the stress of an incident. He'll talk process and tooling, both from Slack and other well known technology companies.